Customer Support Specialist

[https://app.ashbyhq.com/api/images/user-content/586ac3cb-f234-40cf-96fd-3daae8c41309/3a2721ac-0cf6-4bb5-a785-483b8d1018c3/Ashby_header.png] What’s worth knowing about SKELAR? SKELAR is a venture builder — a company that builds companies. Together with founders, we create and grow global consumer businesses across EdTech, Mental Health, Petcare, FashionTech, and other industries. Our teams build tech products that receive recognition from Product Hunt and The Webby Awards, earn thousands of positive reviews on Trustpilot, and reach millions of users worldwide. Today, products developed by SKELAR businesses are used by 10+ million people globally. We believe that strong teams are the foundation of successful businesses. That’s why our people are our greatest value, and we create an environment where talented specialists can take on ambitious challenges, grow professionally, and make a real impact. We have an exciting opportunity to join one of our partner companies in the Wellbeing industry. The business is building a global system of digital products designed to help people improve their relationship with themselves and enhance their everyday well-being. Its products combine innovative technology, AI-powered solutions, and personalized experiences to support millions of users on their life journey. As the business continues to scale globally, we are looking for a Customer Support Specialist. As a Customer Support Specialist, you will: - Help resolve our users’ requests; - Communicate with users in writing (via tickets) and verbally (via calls); - Interact with English-speaking users from all over the world; - Contribute to product improvement by escalating issues to the relevant teams. What’s important to us: - Previous Customer Support experience (6+ months); - Upper Intermediate / Advanced English (B2+), both spoken and written; - Readiness to work night shifts (~6 per month) from 11:00 PM to 8:00 AM; - Ability to automate and streamline processes; - Stress resilience; - Proactivity and a drive for growth; - Strong communication skills, including the ability to handle user objections; - Empathy and a customer-oriented mindset; - Interest in emotional and behavioral well-being; - Readiness for long-term cooperation. What we offer: - Remote work: you can work from anywhere in Ukraine or abroad; - 18 days of paid vacation per year; - Unlimited sick leave with a doctor’s note; - Medical insurance; - Flexible shift-based schedule; - Guaranteed 1-hour break during every shift; - Bonuses for achieving goals and KPIs. Ready to Take on the Challenge? At SKELAR, we believe that ambitious goals require curiosity, ownership, and a willingness to challenge the status quo. We create an environment where people can take responsibility, make meaningful decisions, and see the direct impact of their work. If you are excited about strategic challenges, enjoy working with business leaders, and want to help build a global business in the Wellbeing industry, we'd love to meet you. [https://app.ashbyhq.com/api/images/user-content/586ac3cb-f234-40cf-96fd-3daae8c41309/bf8afb62-59f5-436b-b500-74f06bd0bb6e/Ashby_footer_eng.png]